GENERAL TERMS AND CONDITIONS OF SALE AND USE

The Company Le Bain Du Roi, SARL with a capital of 10,000 euros, whose registered office is at SCHILTIGHEIM (67300) 1 rue de Copenhague is registered in the STRASBOURG Trade and Companies Register under number 852 899 335 00016 (hereinafter the "Company"). The Company markets cosmetic products and derivatives to its Customers via its Website.
Unique identifier: FR280340_01YXNY

 

The Company invites Users to read these General Terms and Conditions of Sale (hereinafter the "GTC") carefully. The placing of an Order implies acceptance of the GCS. The characteristics of the Products are indicated on the Website. It is up to the Customer to take this into account before purchase. The photographs or graphics presented on the Website are not contractual. The Customer acknowledges having read and accepted them by ticking the box provided for this purpose before placing his Order online. The GCS govern the conditions under which the Company sells its Products to its Professional Customers and Consumers via its Internet Site. They apply to all sales concluded by the Company and apply to all contradictory documents, in particular the Client's general terms and conditions of purchase.
They are systematically communicated to the Customer who requests them.
In the event of a subsequent modification of the GTC, the Customer shall be subject to the version in force at the time of his Order.

"Customer" refers to the Professional or Consumer who has placed an Order for a Product sold on the Website
"Order" refers to any order placed by the User registered on this Website
"General Terms and Conditions of Sale" or "GTC" refer to the present general terms and conditions of use and online
sales "Consumer" refers to the individual buyer physical person who does not act for professional needs and/or outside his professional activity
"Products" means the material things that can be appropriated and which are offered for sale on this Site
"Professional" means the buyer, whether a legal entity or a physical person, who acts within the framework of his professional
activity "Site" means this Site, ...which is Le Bain du Roi.en
"Company" refers to the Company Le Bain Du Roi, more fully described in Article I of the present
document "User" refers to any person who uses the Site.

Registration on the Site is open to all legal entities or individuals of full legal age and with full legal personality and capacity.
The use of the Site is subject to the registration of a User. Registration is free. To proceed with registration, the User must fill in all the mandatory fields; otherwise registration cannot be completed. Users guarantee and declare on their honour that all the information communicated on the Site, in particular at the time of their registration, is accurate and compliant. They undertake to update their personal information from the page dedicated to them and available in their account.
Every registered User has a username and password. These are strictly personal and confidential and shall not be communicated to third parties under penalty of deletion of the registered User's account. Each Registered User is personally responsible for maintaining the confidentiality of his or her login and password. The Company shall in no way be held responsible for the impersonation of a User. If a User suspects fraud at any time, he should contact the Company as soon as possible so that the Company can take the necessary measures and regularize the situation.
Each User, whether a legal entity or a natural person, can only hold one account on the Site. In the event of non-compliance with the GTC, in particular the creation of several accounts for a single person or the provision of false information, the Company reserves the right to proceed with the temporary or permanent deletion of all accounts created by the offending User. The deletion of the account entails the definitive loss of all benefits and services acquired on the Site. However, any Order placed and invoiced by the Site before the account is deleted will be carried out under normal conditions. In the event of deletion of an account by the Company for failure to comply with the duties and obligations set forth in the GCS, it is strictly forbidden for the offending User to re-register on the Site directly, through another e-mail address or through an intermediary without the express authorization of the Company.

Any Order can only be placed once the User has registered on the Site. The User, when logged into his account, can add Products to his virtual basket. He can then access the summary of his virtual basket in order to confirm the Products he wishes to order and place his Order by pressing the "Order" button. He will have to fill in an address, a delivery method and a valid payment method in order to finalise the Order and effectively form the sales contract between him and the Company. The "double-click" procedure: a first click allows you to validate your order followed by a second click allows you to confirm your order definitively after having checked it and, if necessary, corrected it. Completion of the Order implies acceptance of the prices of the Products sold, as well as the terms and delivery times indicated on the Site. Once the Order has been placed, the User will receive confirmation by e-mail. This confirmation will provide a summary of the Order as well as relevant information regarding the delivery. The placing of an Order constitutes the conclusion of a distance selling contract between the Company and the Client.

The Products covered by the GCS are those that appear on the Site at the time of the order. The Products are described on the corresponding page within the Site and mention is made of their essential characteristics. The sale is subject to the Company's available inventory. The latter cannot be held responsible for stock shortages or the impossibility of selling a Product for which there is no stock. When a Registered User wishes to purchase a Product sold by the Company through the Site, the price indicated on the Product page corresponds to the price in euros, all taxes included (including VAT), excluding shipping costs and taking into account the applicable reductions in force on the day of the Order. The price indicated does not include delivery charges, which will be detailed, if applicable, in the summary before placing the Order. If the total cost of the Products is not calculable in advance, the Company will send the Client a detailed quotation setting out the formula for calculating the price. Under no circumstances may a User demand the application of discounts that are no longer in force on the day of the Order.

Unless otherwise stipulated, all sales are paid for in cash at the time the Order is placed. Depending on the nature or amount of the Order, the Company shall remain free to require a deposit or payment of the full price when the Order is placed or when the invoice is received. Payment is made by credit card or via Paypal via a secure connection. In the event of total or partial non-payment of the Products on the date agreed on the invoice, the Professional Client shall pay the Company a late payment penalty at a rate equal to the rate applied by the European Central Bank for its refinancing operation plus 10 percentage points. The selected financing transaction is the most recent one at the date of the Service Order. In addition to late payment compensation, any sum, including the deposit, not paid by the Professional Client on the due date shall automatically give rise to the payment of a fixed compensation of 40 euros due as collection costs. In the event of total or partial non-payment of the Products on the date agreed on the invoice, the Consumer Client shall pay the Company a late payment penalty at a rate equal to the legal interest rate. No compensation may be made by the Client between penalties for late delivery of the Products ordered and the sums owed by the Client to the Company for the purchase of Products offered on the Site. The penalty owed by the Customer, Professional or Consumer, is calculated on the amount including tax of the remaining sum due, and runs from the due date of the price without any prior formal notice being necessary.

The Products are delivered exclusively in the following geographical areas: Metropolitan France (delivery time 1 to 7 working days), Corsica (delivery time 1 to 21 working days), Continental Europe (delivery time 1 to 21 working days). The Company undertakes to make every material and human effort to have the Products delivered as soon as possible. These may vary according to the Customer's geographical area, the delivery method chosen or the Product ordered. If the 30-day delivery deadline is exceeded, except in cases of force majeure, the Costumer may request the termination of the contract by registered letter with acknowledgement of receipt, after having instructed the Company, according to the same terms, to make the delivery within a reasonable additional period of time, and if the Company has not done so. In this case, the Costumer will be reimbursed within 30 days if payment has already been made. In the event that delivery is impossible due to an error in the address given by the Client, the Company will contact the Costumer as soon as possible to obtain a new delivery address and any additional delivery costs will be borne by the Costumer. Moreover, the Company's liability cannot be engaged for reasons related to the exceeding of delivery times and without limitation: in periods of high demand, such as the holiday season, for delays caused by reasons of force majeure, i.e. due to the occurrence of an unforeseeable, irresistible event beyond its control, for facts attributable exclusively to the carrier responsible for delivery. No compensation or refund or cancellation of the contract may be requested in this respect. The delivery is made, according to the Customer's choice and according to the prices indicated on the Site: to the address indicated by the Customer at the time of his Order - to one of our partner points as indicated on the Site (for the withdrawal of the Products, a valid identity document will be required. Failing this, the Products ordered cannot be delivered to the Customer. The delivery is made by the carrier according to its current deadlines. The Customer may be delivered to his home with hand-delivery. In case of absence, the Products will be delivered to letter boxes or post offices. If the Customer has not picked it up within 10 days, the package will be returned to the sender.

For all Orders placed on this Site, the Customer has a right of complaint for 2 days from the delivery of the Product, the date of the slip and the signature by the Customer being taken as proof. It is the responsibility of the Customer to check the apparent condition of the Products upon delivery. In the absence of reserves expressly made at the time of delivery, the Products shall be deemed to conform to the Order. To exercise this right of complaint, the Customer must send the Company, at the address shop@lebainduroi.fr, a declaration in which he expresses his reservations and claims, accompanied by the relevant supporting documents (receipt slip countersigned by the carrier, photographs, etc.). A claim that does not comply with the conditions described above will not be accepted. The Client shall send, within 2 working days, at its own expense, the products that are the subject of a claim and accepted, to the Company. The Company will repair, replace or refund the Product or its components within a maximum of 30 days, subject to the physical ability to repair the Product or its availability in stock.
Any product returned incomplete, damaged, tested or soiled will not be exchanged or refunded and will not give rise to a credit note.

The Consumer has a right of withdrawal for 14 days from the date of placing the Order, except for the products mentioned in Article L.221-28 of the Consumer Code. To exercise this right of withdrawal, the Consumer shall send a declaration to the following address: shop@lebainduroi.fr. The Products must be returned in their original packaging and in perfect condition within 14 days from the notification of withdrawal to the Company by the Consumer. The direct costs of return remain the responsibility of the Consumer. He shall be reimbursed for the totality of the fees paid for placing the Order within 30 days following the Company's acknowledgement of his declaration of withdrawal. Refunds will be made by the same means of payment used at the time of purchase.

The Company retains ownership of the Products sold until full payment of the price by the Customer. It may therefore repossess the said Products in the event of non-payment. In this case, the advance payments made will remain acquired by the Company as compensation. For Professional Clients, the transfer of risks to the Client takes place as soon as the Company hands over the goods to the carrier. For Consumer Customers, the transfer of risks takes place upon delivery.

The Company reserves the right to modify the Site, the GCS as well as any delivery procedure or any other constituent element of the services provided by the Company through this Site. When an Order is placed, the User is subject to the stipulations set out in the GTC in force at the time the Order is placed.

In accordance with the law of January 6, 1978 relating to data processing, files and freedoms, amended by the law of August 6, 2004, the information collected (user details), on the form(s) of the site lebainduroi.fr are recorded in a computerized file by Le Bain Du Roi for the purposes of processing orders, subscription to the Newsletter. The data collected will be communicated to Le Bain Du Roi and possibly to the partner company responsible for processing orders and/or payment. This data is kept for 3 years.
You have the right to access, modify, rectify and delete data concerning you. You may exercise this right by contacting us by e-mail at contact@lebainduroi.fr.
The website lebainduroi.fr uses cookies to recognize the user when connecting to its site. The user may at any time deactivate the use of these cookies by selecting the appropriate settings in his browser. You agree to refrain from any defamatory message, disparaging or insulting comments, false advice, deliberately misleading, to refrain from disclosing personal information about customers or company managers, which may infringe on their privacy or on the image of the Le Bain Du Roi brand.

The Company ensures an appropriate level of security in proportion to the risks incurred and their probability, in accordance with the General Data Protection Regulation 2016/679 of 27 April 2016. However, these measures in no way constitute a guarantee and do not commit the Company to an obligation of result regarding data security.

The Company cannot be held responsible for the unavailability, whether temporary or permanent, of the Website and although it is making every effort to ensure that the service is always available, it is possible that the service may be interrupted at any time. In addition, the Company reserves the right, by a voluntary act, to make the Site unavailable in order to carry out any update, improvement or maintenance operation.
As previously mentioned herein, the Company shall in no event be held liable for delays in delivery for reasons beyond its control, beyond its control, unforeseeable and irresistible or whose fault cannot be attributed to it.

The trademark, logo and graphic charter of this Site are registered trademarks with the INPI and intellectual works protected by copyright, the ownership of which belongs exclusively to the Company. Any dissemination, exploitation, representation, reproduction, whether partial or complete, without the express authorization of the Company will expose the offender to civil and criminal prosecution.

The law governing the GTC is French law. Any dispute that may arise between the Company and a User during the execution of the present contract will be subject to an attempt at amicable resolution. Failing this, disputes will be brought to the attention of the competent courts of common law.

The Customer or User expressly accepts the GTC. The Customer declares that he is aware of this and waives the right to rely on any other document, in particular his own general terms and conditions of purchase. The Consumer acknowledges having been informed of the information and details provided for in Articles L.111-1 to L.111-7. of the French Consumer Code, and in particular the essential characteristics of the Product; the price of the Products; the date or deadline by which the Company undertakes to provide the Service; information relating to the identity of the Company (postal and electronic contact details); information relating to the legal and contractual guarantees and their terms and conditions of implementation; the possibility of resorting to conventional mediation in the event of a dispute; information relating to the right of withdrawal (deadline, terms and conditions of exercise).

Customs formalities (taxes) may be due by the Customer for any delivery outside France. These remain entirely the responsibility of the Customer. It is the Customer's responsibility to check any tax due with the authorities of his country.