Returns - Satisfaction Guarantee

For all Orders placed through this Site, the Customer has a right to make a complaint within 2 days of delivery of the Product, the date of the delivery note and the signature by the Customer being taken as proof. It is the Customer's responsibility to check the apparent condition of the Products upon delivery. If no reservations are expressly made at the time of delivery, the Products are deemed to conform to the Order. To exercise this right of complaint, the Customer must send the Company, using the "contact form", a statement in which he expresses his reservations and complaints, together with the relevant supporting documents (delivery slip countersigned by the carrier, photographs, etc.). Claims that do not comply with the above conditions will not be accepted. Within 2 working days, the customer will send the products that are the subject of a complaint and have been accepted to the Company, at the customer's expense. The Company will repair, replace or refund the Product or its components within a maximum of 30 days, subject to the physical possibility of repairing the Product or its availability in stock.
Any Product returned incomplete, spoiled, damaged, tested or soiled will not be exchanged or refunded and will not give rise to a credit note.

The Consumer has a right of withdrawal of 14 days from the placing of the Order, except for products mentioned in article L.221-28 of the French Consumer Code. To exercise this right, the Consumer must send a declaration using the "contact form". Products must be returned in their original packaging and in perfect condition within 14 days of the Consumer's notification of withdrawal to the Company. The direct costs of returning the Products shall be borne by the Consumer. The Consumer will be reimbursed for all costs incurred in placing the Order within 30 days of the Company becoming aware of the Consumer's declaration of withdrawal. Reimbursement will be made by the same means of payment used for purchase.